Workshop App Performance Audit
A fixed-scope reading of one workshop week in your booking and job-card app, delivered as a written findings brief for the service manager.
Who it is for
Independent workshops and dealership service lanes that already use a booking or job-card app and keep wondering why certain evenings look full on paper but quiet on the floor.
What you receive
- A scoped review of one agreed sample window (usually two consecutive weeks of appointments and completed jobs)
- A walkthrough with the service manager covering abandoned bookings, reminder timing, and incomplete job-card updates
- A written findings brief with ranked observations and practical next steps your advisors can try without changing vendors overnight
- A short follow-up call to clarify the brief — not an ongoing software subscription
What stays outside scope
We do not install software, rewrite your app, sell licences, or run paid advertising. We also do not audit payroll or parts inventory unless those records sit inside the same appointment trail you asked us to read.
How the work runs
- Briefing call — confirm the app, the sample week, and who can grant read-only access or export.
- Floor context — either a short site visit in Johor Bahru or a remote walkthrough of a typical shift.
- Reading — we chart booking starts, completions, no-shows, and where updates stall mid-job.
- Findings brief — plain language, with examples drawn from your sample week.
- Clarifying call — thirty minutes to answer questions from the owner or service manager.
Preparation
Export or share read-only views for the agreed window. Ask advisors not to “clean” the records beforehand — unfinished cards are part of the story.
Next step
Request a briefing and name the app your workshop uses. We confirm fit before issuing an engagement letter.